At the moment, I’m working in customer service. To reach their offices, you have to go up the stairs to the open gallery. In no time at all, my work space is set up for the day, and my negative corona lateral flow test is lying on my desk. Then I grab a cup of coffee and get straight to work. The first thing I do is check my Microsoft Teams and Outlook accounts for messages or notifications, responding as needed. Until 8 o’clock I’m able to work on my marketing projects, because in spite of my absence, there are still areas that I am responsible for – i.e. I never really leave behind my main area of training. I work on some of the projects in cooperation with our second marketing trainee, David. At the moment, for example, we are both organising a photo-shoot outside of Germany: This includes communicating with the models and photographers, and choosing the clothing items, models and photo motifs, along with the storyline that the photo shoot will follow. Now and then, I also take part in meetings and work on other smaller marketing tasks.
Between 8 and 9, I start my customer service activities, and my two colleagues Anke and Florian are helping me learn about their areas of responsibility. Product management is now part of what I do all day. I take part in telephone calls, take and record orders, answer emails and every so often head down to the workshop with Florian, where I help him with returned merchandise. The so-called Coffee-Break Meeting with the entire Croozer family takes place at noon.