We currently ship Croozer products to the following EU countries:

• Germany
• Austria
• Belgium
• Netherlands
• France
• Denmark

🌍 We only ship within the European Union and to the countries listed above.

Germany: DHL GoGreen (climate-neutral)

Other EU countries: DPD (climate-neutral)

For orders with a value of €45 or more, shipping is free of charge, unless otherwise stated (e.g. during special free-shipping promotions).

If your order total is below €45, shipping costs are as follows:

• Within Germany: a flat rate of €5
• To Austria, Belgium, Netherlands, Denmark, Luxembourg, and France: a flat rate of €10

These shipping fees apply regardless of the selected payment method, delivery address, or the number of items in your order.

We currently accept orders from within the European Union, but only deliver to the countries listed above.

As soon as your order leaves our warehouse, you will receive a confirmation email with all the shipping details, including a tracking number. This allows you to track your shipment online and stay informed about its delivery status at any time.

Please note:

If your order includes a Croozer trailer, it may be shipped in multiple partial deliveries. Due to its size, the trailer is classified as bulky goods ("Sperrgut") and might take longer to arrive than other items in your order. Unfortunately, we have no influence on delivery times for bulky goods, as they depend on the carrier’s processes.

Thank you for your understanding!

Unless otherwise stated, delivery within Germany usually takes 2 to 5 business days.

Please note:

If your order includes a Croozer trailer, the shipment may be split into multiple deliveries. Due to its size, the trailer is shipped as bulky goods ("Sperrgut") and may require additional time for delivery. Unfortunately, we have no influence over the delivery timeline for such items.

For deliveries to other countries within the European Union, please allow 3 to 10 business days, depending on the destination and local shipping conditions.

We will inform you as soon as your order leaves our warehouse and provide a tracking number so you can follow the status of your shipment.

All delivery dates are estimated and may change due to unforeseen circumstances.

• If a delay occurs, we will inform you proactively.
• For Pre-Sale items:
• Payment is charged immediately, even if the product ships later.
• The delivery date is clearly stated on the product page, in your cart, and at checkout.
• You may cancel your order before it has shipped. Check the confirmation email and cancellation terms for details.

Your Options:

• Return your order within 14 days without giving a reason.
• Return items within 30 days, no explanation needed.

Return address:

Croozer GmbH
Service & Returns Center
An der Hasenkaule 1050354 Hürth
Germany

Return Form:

Use return form here, print it, fill it out, and include it in the return package.

Please include your 4-digit order number (found in your confirmation email and invoice).

Packaging:

Please return items in their original packaging whenever possible.

Refunds:

• Refunds will be processed within the legal time frame after receiving your order back
• Reimbursement will be made using the original payment method.
• No additional fees will be charged.
  
  

If you purchased via a Croozer retailer or marketplace:

Please contact the service partner listed on your invoice directly.

If you ordered online from us:

You can either:

• Bring the item to a Croozer retailer near you, or
• Send it directly to us by prepaying shipping to:

Croozer GmbH
Service & Returns Center
An der Hasenkaule 10
50354 Hürth
Germany

Need help?

📩 support@croozer.com

📝 Be sure you request return via your account - in any other cases be sure to include the completed return form with your package. Otherwise we are not able to handle your returning package and proceed refund.

• Free shipping on orders over €45, unless otherwise stated (e.g. during promotional free shipping campaigns).
• For orders under €45, a flat rate of €5 applies within Germany.
• For shipments to Austria, Belgium, Luxembourg, the Netherlands, Denmark, and France, a flat rate of €10 applies.
• Shipping costs are independent of payment method, delivery address, or order size.
• If you exercise your right of withdrawal, we will refund the full purchase amount including the original shipping costs.
• Return shipping costs are the customer's responsibility, except in the case of defective goods or warranty claims.
• For valid warranty claims, Croozer covers the return shipping costs.
• Croozer also covers the shipping costs for any replacement items sent to you.
• In case of partial returns, the original shipping costs (if incurred) will not be refunded, as these are flat-rate shipping fees that apply to orders below €45.