Statutory warranty: Standard warranty

In accordance with current legislation, all Croozer bicycle trailers are covered by a two-year statutory warranty.

  • Croozer Kid Ellma
  • Croozer Kid Lykke
  • Croozer Kid Yuuna
  • Croozer Kid Vaaya
  • Croozer Kid Keeke
  • Croozer Kid Plus
  • Croozer Kid
  • Croozer Kid LE
  • Croozer Dog Enna
  • Croozer Dog Mikke
  • Croozer Dog Tammo
  • Croozer Dog Peppa
  • Croozer Dog Jokke
  • Croozer Dog Bruuno
  • Croozer Dog L
  • Croozer Dog XL
  • Croozer Dog XXL
  • Croozer Cargo Kalle
  • Croozer Cargo Pakko
  • Croozer Cargo Tuure
  • Croozer Cargo

Extended manufacturer coverage: Only for the following registered products

All Croozer bicycle trailers bought after 20.03.2025 are eligible for an extended warranty period as offered by the manufacturer (Croozer). The extended warranty can only be activated by completing the product registration process.

It applies to the following products:

  • Kid Ellma Moss Green - Model Nr. 121000925
  • Kid Ellma Blossom Red - Model Nr. 121002725
  • Kid Ellma Jungle Green - Model Nr. 121002325
  • Kid Ellma Sundown Yellow - Model Nr. 121002425
  • Kid Lykke Blueberry Blue - Model Nr. 121001324
  • Kid Yuuna Moonlight Black - Model Nr. 121001124
  • Yuuna Kid Modul: Basic Seat - Model Nr. 122400124
  • Yuuna Kid Modul: Premium Seat - Model Nr. 122400024
  • Yuuna Kid Modul: Baby Lounger - Model Nr. 122000024
  • Kid Vaaya Blossom Red - Model Nr. 121001322
  • Kid Vaaya Graphite Blue - Model Nr. 121001220
  • Kid Vaaya Jungle Green - Model Nr. 121001420
  • Kid Keeke Mountain Grey - Model Nr. 121001623
  • Kid Keeke Stone Grey - Model Nr. 121001620
  • Dog Enna Moss Green - Model Nr. 121005222
  • Dog Enna Sundown Yellow - Model Nr. 121005122
  • Dog Enna Moonlight Black - Model Nr. 121001624
  • Dog Mikke Moss Green - Model Nr. 121005422
  • Dog Mikke Sundown Yellow - Model Nr. 121005322
  • Dog Mikke Colourful Journey - Model Nr. 121003123
  • Dog Mikke Moonlight Black - Model Nr. 121001724
  • Dog Tammo Moss Green - Model Nr. 121005622
  • Dog Tammo Sundown Yellow - Model Nr. 121005522
  • Dog Tammo Moonlight Black - Model Nr. 121001824
  • Cargo Kalle Moss Green - Model Nr. 121002324
  • Cargo Kalle Lava Red - Model Nr. 121008122
  • Cargo Kalle Moonlight Black - Model Nr. 121001924
  • Cargo Kalle Lemon Green - Model Nr. 121008120
  • Cargo Kalle Stone Grey - Model Nr. 121008123
  • Cargo Pakko Lava Red - Model Nr. 121008222
  • Cargo Pakko Campfire Red - Model Nr. 121000518
  • Cargo Pakko Moonlight Black - Model Nr. 121002024
  • Cargo Pakko Stone Grey - Model Nr. 121008223
  • Cargo Tuure Blueberry Blue - Model Nr. 121002424
  • Cargo Tuure Colourful Journey - Model Nr. 121003223
  • Cargo Tuure Lava Red - Model Nr. 121008322
  • Cargo Tuure Olive Green - Model Nr. 121008320
  • Cargo Tuure Moonlight Black - Model Nr. 121002124

Our warranty offers:

  • Total of 3-year warranty on your bike trailer (instead of 2-year statutory warranty). It applies to defects in the materials or workmanship of the seat, cover, fabric body, parking brake, bumper, handlebar, joggerwheel arms, wheels, hitch arm and hitch. The warranty period for the aforementioned models and specified components is 3 years from the date of original purchase of the respective product.

  • Total of 10-Year warranty on defects in materials or workmanship of the safety frame of a Croozer bike trailer. The safety frame is shown in green in the illustration below. The warranty for the safety frame runs for a period of 10 years beginning on the date of original purchase of the respective bicycle trailer.
Illustration of the Croozer Kid frame
Go to product registration

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Frequently asked question

If you have additional questions please do not hesitate to contact our support team directly or visit our faq page

I bought my trailer before 20.03.2025. What type of Coverage do I have?

All products bought before 20.03.2025. and not earlier than year 2018 are already covered by a 2-year statutory warranty, an additional 3-year manufacturer’s Warranty on your trailer (the warranty does not extend the statutory warranty period. It runs in parallel, offering additional protection) and 10-year Warranty on the safety frame, but we strongly advise you to do your product registration to get additional customer service benefits such as quicker processing of your inquiries or special offers for accessories and spare parts that are only available to registered customers.

What happens in the case of a warranty claim?

In the case of a warranty claim, Croozer will inspect the bicycle trailer and determine whether the claim is covered by the warranty. If the claim is determined to be valid, then Croozer will, at its own discretion, repair the bicycle trailer, replace it with an equivalent product, reimburse the buyer for the purchase price or provide the buyer with a new Croozer bicycle trailer.

What conditions must be met to make use of the warranty?

Warranty claims must be accompanied by the original sales receipt with the date of purchase, as well as the bicycle trailer. This manufacturer’s warranty covers only one customer. The “customer” is the natural person who owns the bicycle trailer. Persons who purchased the bicycle trailer in order to resell it or use it in the context of any commercial or self-employed professional activity are not considered the customer in the sense of this warranty.

Rights under consumer law

This coverage operates alongside and in addition to your statutory rights under consumer law (warranty and product liability). These statutory rights, which in some cases may be more favourable to you as the purchaser, are not affected by this warranty. In addition, our warranty does not affect your rights (as the customer) against the seller from whom you purchased the product.

Warranty exclusions

This warranty shall not apply to defects caused by improper assembly or installation, improper use, overloading or catastrophic damage caused by persons other than Croozer GmbH and also not to incidental or consequential damages. Furthermore, it does not apply to defects caused by ordinary wear and tear or to cuts, tears or other damage caused by impacts or accidents that occur after delivery. The warranty shall not apply to Croozer bicycle trailers that have been improperly stored, improperly modified or cleaned with improper cleaning methods or agents. The warranty shall also not apply to damages caused by repair work that was not authorised by Croozer GmbH.