STATUTORY WARRANTY: STANDARD WARRANTY

In accordance with applicable law, all Croozer bicycle trailers “Croozer Kid Ellma”, “Croozer Kid Lykke” “Croozer Kid Yuuna”, “Croozer Kid Vaaya”, “Croozer Kid Keeke”, “Croozer Kid Plus”, “Croozer Kid”, “Croozer Kid LE”, “Croozer Dog Peppa”, “Croozer Dog Jokke”, “Croozer Dog Bruuno”, “Croozer Dog L”, “Croozer Dog XL”, “Croozer Dog XXL”, “Croozer Cargo Kalle”, “Croozer Cargo Pakko”, “Croozer Cargo Tuure” and “Croozer Cargo” are covered by a 2-year statutory warranty.

EXTENDED MANUFACTURER COVERAGE: ONLY FOR REGISTERED PRODUCTS

All Croozer bicycle trailers bought after 20.03.2025...

  • Kid Ellma Moss Green - Model Number / SKU: 121000925
  • Kid Ellma Blossom Red - Model Number / SKU: 121002725
  • Kid Ellma Jungle Green - Model Number / SKU: 121002325
  • Kid Ellma Sundown Yellow - Model Number / SKU: 121002425
  • Kid Lykke Blueberry Blue - Model Number / SKU: 121001324
  • Kid Yuuna Moonlight Black - Model Number / SKU: 121001124
  • Yuuna Kid Modul: Basic Sitz - Model Number / SKU: 122400124
  • Yuuna Kid Modul: Premium Sitz - Model Number / SKU: 122400024
  • Yuuna Kid Modul: Babyliege - Model Number / SKU: 122000024
  • Kid Vaaya Blossom Red - Model Number / SKU: 121001322
  • Kid Vaaya Graphite Blue - Model Number / SKU: 121001220
  • Kid Vaaya Jungle Green - Model Number / SKU: 121001420
  • Kid Keeke Mountain Grey - Model Number / SKU: 121001623
  • Kid Keeke Stone Grey - Model Number / SKU: 121001620
  • Dog Enna Moss Green - Model Number / SKU: 121005222
  • Dog Enna Sundown Yellow - Model Number / SKU: 121005122
  • Dog Enna Moonlight Black - Model Number / SKU: 121001624
  • Dog Mikke Moss Green - Model Number / SKU: 121005422
  • Dog Mikke Sundown Yellow - Model Number / SKU: 121005322
  • Dog Mikke Colourful Journey - Model Number / SKU: 121003123
  • Dog Mikke Moonlight Black - Model Number / SKU: 121001724
  • Dog Tammo Moss Green - Model Number / SKU: 121005622
  • Dog Tammo Sundown Yellow - Model Number / SKU: 121005522
  • Dog Tammo Moonlight Black - Model Number / SKU: 121001824
  • Cargo Kalle Moss Green - Model Number / SKU: 121002324
  • Cargo Kalle Lava Red - Model Number / SKU: 121008122
  • Cargo Kalle Moonlight Black - Model Number / SKU: 121001924
  • Cargo Kalle Lemon Green - Model Number / SKU: 121008120
  • Cargo Kalle Stone Grey - Model Number / SKU: 121008123
  • Cargo Pakko Lava Red - Model Number / SKU: 121008222
  • Cargo Pakko Campfire Red - Model Number / SKU: 121000518
  • Cargo Pakko Moonlight Black - Model Number / SKU: 121002024
  • Cargo Pakko Stone Grey - Model Number / SKU: 121008223
  • Cargo Tuure Blueberry Blue - Model Number / SKU: 121002424
  • Cargo Tuure Colourful Journey - Model Number / SKU: 121003223
  • Cargo Tuure Lava Red - Model Number / SKU: 121008322
  • Cargo Tuure Olive Green - Model Number / SKU: 121008320
  • Cargo Tuure Moonlight Black - Model Number / SKU: 121002124

...are eligible for an extended warranty period as offered by Manufacturer (Croozer) that is activated only by completing the product registration process.

  • Total of 3-Year Warranty On Your Bike Trailer (instead of 2-year Statutory Warranty)
  • 10-Year Warranty On The Safety Frame of a Trailer 

Read More Below.

Go to product registration

Activate extended manufacturer coverage!

Register now!

EXTENDED MANUFACTURER COVERAGE: 3-YEAR WARRANTY ON YOUR BIKE TRAILER - ACTIVATED BY PRODUCT REGISTRATION

Furthermore, starting with the 2018 model year of our bicycle trailers "Croozer Kid Yuuna" (including Yuuna Kid Modules - “Yuuna Kid Module: Baby Lounger”, Yuuna Kid Module: Premium Seat” and “Yuuna Kid Module: Basic Seat”) , “Croozer Kid Ellma”, “Croozer Kid Lykke”, “Croozer Kid Vaaya”, “Croozer Kid Keeke”, “Croozer Dog Enna”, “Croozer Dog Mikke”, “Croozer Dog Tammo”, “Croozer Cargo Kalle”, “Croozer Cargo Pakko” and “Croozer Cargo Tuure”, we also offer an extended manufacturer’s warranty that applies to defects in the materials or workmanship of the seat, cover, fabric body, parking brake, bumper, handlebar, joggerwheel arms, wheels, hitch arm and hitch. This warranty applies in addition to the statutory warranty. The warranty period for the aforementioned models and specified components is 3 years from the date of original purchase of the respective bicycle trailer.

Registration is required to activate this additional coverage, subject to the terms and conditions of the warranty policy.

EXTENDED MANUFACTURER COVERAGE: 10-YEAR WARRANTY ON THE SAFETY FRAME - ACTIVATED BY PRODUCT REGISTRATION

Our warranty applies to defects in materials or workmanship of the safety frame of our bicycle trailers “Croozer Kid Ellma”, “Croozer Kid Lykke”, "Croozer Kid Yuuna", “Croozer Kid Vaaya”, “Croozer Kid Keeke”, “Croozer Dog Enna”, “Croozer Dog Mikke”, “Croozer Dog Tammo”, “Croozer Cargo Kalle”, “Croozer Cargo Pakko” and “Croozer Cargo Tuure”. The safety frame is shown in green in the illustration below. The warranty for the safety frame runs for a period of 10 years beginning on the date of original purchase of the respective bicycle trailer.

Registration is required to activate this additional coverage, subject to the terms and conditions of the warranty policy.

Illustration of the Croozer Kid frame
Frequently asked question

If you have additional questions please do not hesitate to contact our support team directly or visit our faq page

I bought my trailer before 20.03.2025. What type of Coverage do I have?

All products bought before 20.03.2025. and not earlier than year 2018 are already covered by a 2-year statutory warranty, an additional 3-year manufacturer’s Warranty on your trailer (the warranty does not extend the statutory warranty period. It runs in parallel, offering additional protection) and 10-year Warranty on the safety frame, but we strongly advise you to do your product registration to get additional customer service benefits such as quicker processing of your inquiries or special offers for accessories and spare parts that are only available to registered customers.

What happens in the case of a warranty claim?

In the case of a warranty claim, Croozer will inspect the bicycle trailer and determine whether the claim is covered by the warranty. If the claim is determined to be valid, then Croozer will, at its own discretion, repair the bicycle trailer, replace it with an equivalent product, reimburse the buyer for the purchase price or provide the buyer with a new Croozer bicycle trailer.

What conditions must be met to make use of the warranty?

Warranty claims must be accompanied by the original sales receipt with the date of purchase, as well as the bicycle trailer. This manufacturer’s warranty covers only one customer. The “customer” is the natural person who owns the bicycle trailer. Persons who purchased the bicycle trailer in order to resell it or use it in the context of any commercial or self-employed professional activity are not considered the customer in the sense of this warranty.

Rights under consumer law

This coverage operates alongside and in addition to your statutory rights under consumer law (warranty and product liability). These statutory rights, which in some cases may be more favourable to you as the purchaser, are not affected by this warranty. In addition, our warranty does not affect your rights (as the customer) against the seller from whom you purchased the product.

Warranty exclusions

This warranty shall not apply to defects caused by improper assembly or installation, improper use, overloading or catastrophic damage caused by persons other than Croozer GmbH and also not to incidental or consequential damages. Furthermore, it does not apply to defects caused by ordinary wear and tear or to cuts, tears or other damage caused by impacts or accidents that occur after delivery. The warranty shall not apply to Croozer bicycle trailers that have been improperly stored, improperly modified or cleaned with improper cleaning methods or agents. The warranty shall also not apply to damages caused by repair work that was not authorised by Croozer GmbH.