You can find the delivery time in your order confirmation. Trailers are considered bulky goods and may take a few days longer to deliver than parcels with accessories. However, the shipping time is usually no longer than 2-10 business days and depends on the shipping company.
We will notify you as soon as we have shipped your order. You will also receive the tracking numbers of all packages.
As soon as we ship your order, you will automatically receive the invoice by email at the address you provided when you placed your order. Please also check your spam folder as a precaution. If you can no longer find it, please contact our customer service team.
As soon as we ship your order, you will receive a shipping confirmation by email. This will also include the tracking number so that you can track your shipment.
You can also find status updates on your delivery in your customer account under your order.
Unfortunately, it is not possible to change an order after it has been placed. However, our customer service team will be happy to check this for you. Contact us directly via chat or use the form and we will try to make the requested change for you.
Our customer service team will be happy to help. Please contact us via live chat or the form.
Depending on the size of the package and the immediate availability of products, your order will be split into several partial deliveries. Therefore, it may well happen that not all packages are delivered at the same time. You can find a delivery update for all packages in your order in your customer account under your order. We kindly ask for a few days patience if the order is not delivered in full.
In this case, we ask that you contact our customer service team. We will be happy to check this for you and ensure that you receive all parts as quickly as possible. In any case, take a photo of the packaging if it has been damaged or you suspect that the package has been opened.
Please contact our customer service team immediately. We are available Monday through Friday via live chat or you can use the form to contact us. We will check your request immediately and find a solution for you. Please share photos of the damaged item with our customer service team. This is very helpful for processing. If the outer packaging is obviously damaged upon delivery, you are free to refuse to accept the package.
We are happy to help if you have trouble placing an order.
Please send us a message using the contact form and attach a screenshot. Try to describe the problem as accurately as possible. Did you see an error message or a blank page? What was the error message? What have you already tried to solve the problem?
We don't have any information about questions regarding order status, payment or delivery time. You'll have to contact the retailer directly. Any defects in the delivery must be reported directly to the retailer. For warranty claims or questions about compatible accessories and a suitable coupling solution, our hitch finder or our customer service team will be happy to help you. If you are looking for a dealer near you, use the retailer search.
If you ever want to return an order purchased from a dealer, please also contact the respective seller. If the seller does not take the goods back, unfortunately we also have no way of processing the return.
