Customer Service Agent (m/f/d)

You’re not looking for a background job. You want to be visible. And you like it when a good conversation leads to a meaningful decision.

Croozer develops, manufactures, and distributes high-quality bicycle trailers for families and people who love being outdoors on their bikes. Our products stand for safety, durability, and responsible quality. Our key partners are dedicated specialist retailers from the bicycle, baby, pet, and outdoor sectors—many of them long-standing, open-minded entrepreneurs who value our brand.

We’re looking for you – someone who enjoys communicating and takes genuine pleasure in helping others. You’ll be the point of contact for our specialist retailers and end customers, keeping a clear head even in stressful situations and finding solution-oriented answers. You’ll impress with your friendliness, customer-focused approach and structured way of working. You don’t just wait for enquiries to come in; you also actively pick up the phone, look after existing customer contacts and re-engage retailers and customers with an open, professional manner. For you, good customer service isn’t just a duty, but a real added value for customers and partners.

• Providing support to specialist retailers and end customers via email and telephone
• Proactively contacting and re-engaging retailers and customers by telephone
• Handling and coordinating customer enquiries via various channels, marketplaces and digital service portals
• Solution-oriented handling of service and complaints issues
  Providing support with product-related queries and customer concerns
• Maintaining and processing customer data
• Ensuring service-oriented and professional customer communication
• Working closely with internal teams such as Purchasing, Logistics, Sales and Marketing
• Providing support at trade fairs and events

Skills & Experience

• You have completed a commercial apprenticeship or equivalent training.
• You have some initial professional experience in service-oriented customer contact, consultancy and sales, and possess excellent communication skills.
• You have a very good command of German and can express yourself effectively on the phone and in emails.
• You have good IT skills, particularly with the MS Office suite; knowledge of a merchandise management system (SelectLine) and/or ticketing system is an advantage.
• You have some experience in using CRM systems (Pipedrive).
• Ideally, you have already gained experience in handling and coordinating customer enquiries via various channels, marketplaces and digital service portals.
• You are interested in participating in trade fair appearances.
• Experience in the bicycle, baby or pet industry is an advantage.
• You are keen to actively help shape and develop internal processes.
• Knowledge of French is an advantage.

What you bring to the role personally

• You are passionate about the Croozer brand and convinced of the benefits of our products, as your commitment to sustainable mobility aligns with your values.
• You are ambitious yet a team player with a sense of humour.
• You have excellent communication skills and enjoy interacting with customers.
• You are happy to pick up the phone and approach people with an open attitude.
• You work in a structured and efficient manner.
• You remain composed even in stressful situations.
• You enjoy problem-solving, communication and customer service.

• Meaningful work with durable and sustainable products that bring joy to people and make life with kids, family, and dogs easier
• A family-friendly working time model
• Gender-neutral pay
• Contributions to company pension schemes and kindergarten fees
• Germany-wide public transport ticket, subsidy for Urban Sports membership, company bike, and bicycle trailer for private use
• Support for your personal and professional development

Because we are a family business with attitude. Because engineers, developers, organisational experts, sales, service and creative people aged 18 to 71 work together here for a common cause. Because everyone is welcome here, regardless of gender, age or origin. And because we have a friendly working atmosphere, characterised by team spirit and a sense of togetherness in a modern working environment.

That's why we're looking for someone who thinks for themselves, wants to grow and make a difference.

Get in touch: bewerbung@croozer.com
Croozer GmbH, An der Hasenkaule 10, 50354 Hürth, www.croozer.com