SHIPPING

Shipping & Shipping Costs

Shipping update: We are experiencing some minor shipping delays due to the current pandemic situation and the increased demand being placed on courier companies. Your understanding and patience is very much appreciated!

Here is an overview of our shipping conditions: To which countries do we ship Croozer products from our online shop? What shipping costs do you have to pay?

Where do we ship to?

We ship Croozer products to the following countries:

  • Germany
  • Austria
  • Belgium
  • the Netherlands
  • Luxembourg
  • France

Most orders within Germany are shipped via DHL GoGreen - learn more about GoGreen on DHL’s website. For carbon-neutral shipping in other European coutries, we use DPD. You can read more on DPD’s website.

What are the shipping costs?

Unless otherwise stated online - for example in the case of temporary free shipping campaigns -, we charge a flat shipping fee of €5 for orders shipped within Germany and €10 for orders shipped to Austria, Belgium, Luxembourg, the Netherlands or France, regardless of the payment method, shipping address or number of items ordered. We accept orders from other European countries, but only ship to delivery addresses within Germany, Austria, Belgium, the Netherlands, Luxembourg and France.

The shipping option “Shipment to Retailer” is only available for shipments within Germany. As soon as your order leaves our warehouse, you will receive an email with the shipment details and a tracking number that you can use to track the status of the delivery online.

Our service

If you order your Croozer online, you can still count on expert support from your local retailer at any time. Use the Retailer Search to find a Croozer dealer in your area. If you have any questions, you can also feel free to contact us directly, either by phone at +49 223395991-0 or by sending an email to consumer@croozer.com.

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