Frequently asked questions

Browse Topics

An A-to-Z list of FAQ topics

ACCESSORIES
Get all the facts about Croozer’s wide range of accessories.
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BABY TRANSPORT
Here, you can find questions and answers about riding with your baby on board.
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CARE & MAINTENANCE
Information and advice about caring for and maintaining your trailer.
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GUARANTEES
Everything you need to know about our guarantees and warranties.
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HITCHES
Check out this section to learn more about hitches and compatibility.
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INSTRUCTIONS & MANUALS
Looking for the instructions or manual for your Croozer product?
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JOGGING WITH THE CROOZER
Useful info about jogging and exercising with our bicycle trailers.
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MODELS
Find answers to all your questions about our Croozer trailer models.
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ONLINE SHOP
Helpful information about ordering in our online shop.
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PARKING & STORAGE
Lots of useful information on parking and storing your bicycle trailer.
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REPLACEMENT PARTS & REPAIRS
Info on Croozer replacement parts and the repair of our trailers.
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RIDING WITH THE TRAILER
Helpful, everyday tips for riding with your bicycle trailer.
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SAFETY
Important safety guidelines and considerations.
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TRAVEL & TRANSPORT
Practical information about travelling, excursions and family outings.
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Accessories

DOES THE CROOZER SUN COVER BLOCK UV RAYS?

The Sun Cover has an ultraviolet protection factor (UPF) of 50+. The plastic windows of all 2018 Croozer Kid models boast a UPF of 80+. Nevertheless, we recommend using sunscreen on the children in the trailer as additional protection from sunburn.

CAN I ONLY USE THE CROOZER SKI-ADAPTER KIT FOR CROSS-COUNTRY SKIING, OR DOES IT HAVE OTHER USES?

The Croozer Ski-Adapter Kit offers you three new ways to enjoy outings with your children: cross-country skiing, snowshoeing and snow biking! For cross-country skiing, all you have to do is put on the harness system that comes with the kit and attach the ski-adapter feet to your Croozer. Then snap the adapters into a pair of compatible children’s skis, and you’re ready to hit the trails! For snowshoeing, you mount the adapter feet and children’s skis to the sides of the Croozer and the large jogger wheel in front. And for snow biking, you use the two ski adapters and skis in combination with the hitch arm for pulling the Croozer with your fat bike.

For safety reasons, the Ski-Adapter Kit is not approved for downhill skiing. The use of the Croozer for downhill skiing would be extremely dangerous for your children.

WHAT IS THE BEST WAY TO EQUIP MY BICYCLE TRAILER WITH A LIGHTING SYSTEM?

In some countries, child trailers are required to have adequate lighting when used in dark conditions. The Croozer Kid Vaaya comes with a rechargeable lighting system. It turns on automatically when you are riding in low-light conditions or at night. The Kid Keeke and all three Dog models come with a battery-powered back light.

Your Croozer does not have any lighting system yet? Are you tired of battery-powered lights that keep getting lost, always run out of charge while you’re riding or break after just a few months? Or are you worried that these small lights don’t provide enough visibility for your trailer? Then we have the perfect solution for keeping you and your children safe while travelling in dark conditions:

  • The handlebars on 2016 and newer Croozer Kid models are pre-equipped for installing the Click & Flash® system, which is also available as an accessory.
  • For older Croozer child trailers from 2009 to 2015, you can purchase a handlebar with an integrated Click & Flash® lighting system as an accessory.
  • For all Croozer models, you can use the battery-powered back light.

I OWN AN OLDER CROOZER AND AM HAVING TROUBLE FINDING THE RIGHT ACCESSORIES ON YOUR WEBSITE. ARE ACCESSORIES FOR OLDER MODELS STILL AVAILABLE?

Our website lists the entire range of accessories for our latest Croozer models, along with a small selection of items for older models. If you’re looking for any accessories that are not shown here, then ask your [local Croozer dealer](/en/ retailer-search) to assist you. We can help you determine the exact model year of your Croozer in case you are not quite certain.

Baby Transport

How old does my child have to be to ride in the bicycle trailer?

You can transport your child in the Croozer Baby Seat from the age of approx. four weeks. Although there are no generally binding rules on how old your child should be, we recommend following the same guidelines as you would for car seats. If your child is old enough to start riding in an infant car seat, then it’s no problem to begin using the Croozer Baby Seat.

However, be sure to take frequent breaks so that your child does not spend too much time in the semi-upright position. Your child can ride in the Croozer Baby Seat until the age of 10 months, or until they are able to sit upright unassisted. After your infant outgrows the Baby Seat, we recommend transitioning to the Croozer Baby Support, which is intended for children aged approx. 10 to 20 months.

Click here for more information on baby transport.

My child can already sit upright unassisted but still needs a little extra support. Does Croozer offer a seat insert for its child trailers?

The Baby Supporter is the perfect accessory for children who are able to sit upright unassisted but still need some support. It provides extra stability for your child’s torso and neck. The Baby Support is appropriate for children aged approx. 10 to 20 months.

Which Baby Seat fits to my Croozer?

For Croozing with your infant, you will need to use a compatible Baby Seat. Our selection guide will help you find the right seat for your Croozer bicycle trailer.

Which seat insert fits to my Croozer?

Our current Baby Support fits to any 2014 or newer Croozer model. However, it cannot be used with older Croozer models or with trailers from other manufacturers.

If you aren’t entirely sure which Croozer model you own, our Model-Year Guide can help.

All accessories can be purchased from your local authorised retailer. You can also view them here on our website.

Can I use my Croozer trailer with a standard infant car seat or an infant sling from another manufacturer?

Neither standard infant car seats nor infant slings from other manufacturers are compatible with the Croozer. These products do not have the required mounting equipment, and the seats of your Croozer are not appropriate for use with car seats. The Croozer Baby Seat has been specially developed for transporting infants in our trailers. The hammock-like design offers your child a comfortable ride. Its padded side walls and padded 5-point harness hold your child safely and securely in the seat.

Can I use two Baby Seats, two Baby Supporters or one of each in my two-seater?

Of course! In our two-seaters, you can use any combination of these accessories! Be it one Baby Seat + one Baby Support, two Baby Seats or two Baby Supporters: anything is possible, and there’s plenty of space. This is why our two-seaters are also perfect for siblings, including twins!

Why does the Croozer Baby Seat hold infants in a semi-upright position?

Just like in an infant car seat, it is not possible for your baby to lie completely flat in the Croozer. The semi-upright position makes it possible for the harness system to hold your child securely in the seat. This position is ergonomic and provides the necessary support for your infant’s back, neck and head . It is also perfectly fine to take your baby with you on a longer bike tour, as long as you take frequent breaks.

Care and Maintenance

HOW OFTEN SHOULD I BRING MY TRAILER TO A DEALER FOR INSPECTION?

If you don’t use your Croozer very often, then an annual check-up by your Croozer dealer is sufficient. However, if you are using the trailer more frequently, transporting heavier loads, riding in poor weather and road conditions etc., we recommend having the trailer inspected more than once a year. If your towing bicycle is a pedelec (i.e. with electric assist), some Croozer parts may wear slightly more quickly. In this case, it’s better to have inspection and maintenance work performed several times a year. Your dealer can check that everything is functioning properly and, if necessary, readjust the brakes, lubricate the wheel axles etc. This link will take you directly to our Croozer Dealer Search.

WHAT KIND OF ROUTINE MAINTENANCE CAN I DO MYSELF?

In the manual that came with your trailer, you will find a section called “Croozer Inspections and Maintenance” with lots of helpful and important information on what types of checks and maintenance work should be done at what intervals. Be sure to perform all required maintenance work at the recommended intervals to ensure that your Croozer will have a long service life.

WHAT CAN I DO TO KEEP MY BICYCLE TRAILER LOOKING AND WORKING GREAT FOR AS LONG AS POSSIBLE?

The fabric body, the seat and all metal parts can be cleaned with water, a soap solution or a mild household detergent. Ideally, use biodegradable cleaning agents to minimise environmental impact. A soft brush can be used for cleaning areas of heavy soiling. Never use thinners, solvents, mineral spirits or other aggressive chemicals, as these could damage the materials.

To protect metal parts from corrosion, a thin coat of paste wax should be applied. Preserving metal parts with paste wax is especially important if you plan to use the Croozer often in wet weather, in the winter or in salty air near the sea.

Never use pressure washers. The strong water pressure could damage the fabric and plastic windows or force water into the wheel bearings, shortening their service life.

After cleaning your Croozer, you should give it plenty of time to dry before using it again.

IS THE FABRIC BODY OF MY BICYCLE TRAILER WASHABLE?

Theoretically, it’s possible to wash the fabric body of your bicycle trailer. However, it should never be machine washed – even on your machine’s gentle cycle. Cloudy patches could form in the plastic windows, and the fabric could shrink, meaning it would no longer fit to the frame. Therefore, the fabric body should only be washed by hand using a mild soap solution.

Ideally, have your Croozer dealer help you remove and reattach the body. Attaching the fabric body is a fairly complicated procedure – and because the body is part of the Croozer’s safe passenger compartment, it is of utmost importance that everything is properly mounted.

HOW DO I PREVENT THE GROWTH OF MOULD AND MILDEW?

Before parking or storing your bicycle trailer for longer periods, always make sure it’s clean and dry. Otherwise, mould or mildew could develop. The [Croozer Storage Cover](/en/ croozer-accessories) (available as an accessory for all Kid, Dog and Cargo models) is perfectly suited for protecting your Croozer, e.g. overnight, from rain and dirt. However, it is not breathable. Therefore, only use the Storage Cover for longer periods if your trailer is clean and dry.

Keep in mind: the fabric of the Croozer body is not, in itself, a suitable medium for the growth of mould and mildew. Moulds feed off organic matter in the fabric, e.g. food residues, dirt etc., and grow best in warm, damp and humid conditions. If you do happen to find a small amount of mould or mildew on your Croozer, it can be cleaned using a mild alcohol-based cleaning agent, 5% household vinegar or a 5% sodium bicarbonate solution from the pharmacy. Never use harsh chemical fungicides. Most of these chemicals are highly toxic and dangerous to your child’s health. For severe cases of mould or mildew, all affected parts would have to be replaced. In such cases, contact your local Croozer dealer for assistance.

HOW WATER-REPELLENT ARE THE CROOZER’S MATERIALS?

All of our bicycle trailers have a highly water-repellent fabric body that keeps passengers dry, even in light rain. Why aren’t they completely waterproof? It is of utmost importance to us that our trailers are safe for children and pets, which is why the fabric body does not contain the harmful substances that would be required for making it waterproof. In addition, our bicycle trailers have various openings in order to ensure optimal ventilation in the passenger compartment.
For complete protection in any weather, we recommend our Rain Cover: it not only keeps the trailer dry, but thanks to its eye-catching colour, Lightning yellow, provides even greater visibility in road traffic. This accessory is available for all bicycle trailers.

I ALSO USE MY BICYCLE TRAILER IN THE WINTER. ARE THERE ANY SPECIAL WINTER CARE TIPS?

A Croozer can be a reliable companion all year round, even during the colder months of winter. After using your Croozer in rainy or snowy conditions, we recommend drying it thoroughly with a clean cotton cloth. In order to prevent the growth of mould or mildew on fabric parts, make sure the trailer is completely dry before storing it for longer periods.

Road salt can have damaging effects on the materials of your trailer over time. Therefore, we recommend periodically applying paste wax to all metal parts! You can usually remove rust spots using metal polish and a sponge. Subsequently, apply a thin coating of paste wax, and the metal surfaces will be ideally protected in any weather.

Guarantees

What types of warranties does Croozer offer?

Your Croozer frame comes with a 10-year warranty. All other parts of your Croozer bicycle trailer manufactured in 2018 or later are covered by a three-year warranty from the date of purchase. Our Warranty page provides more information, as well as a link for downloading the terms and conditions of our “Warranty for Croozer Trailers ”.

Hitches

The universal hitch that came with my Croozer does not fit to my bicycle. What can I do?

Be it e-bike, mountain bike or roadster – every bicycle is different! If the hitch that came with your Croozer cannot be safely mounted to your bicycle, you can choose from a large selection of alternative hitches. Our Hitch Finder can most likely help you find the right solution!

Can I use a Click & Crooz® hitch with an older Croozer model that isn’t equipped with Click & Crooz® fasteners?

If you would like to use a Click & Crooz Hitch with an older Croozer model, you can order a Click & Crooz hitch arm for retrofitting to your trailer. Then it’s possible to use the Click & Crooz® axle nut, quick-release or thru axle for your bicycle. Check out our Hitch Finder for more information and guidance. For help with ordering and retrofitting a Click & Crooz® hitch arm, please contact an authorised Croozer dealer in your area.

Instructions and Manuals

Where can I find the manual for my Croozer product?

If you’re looking for the manual or instructions for your Croozer trailer or accessory, then you can find it quickly on our website. If you have any more questions, we recommend contacting a local Croozer dealer!

Jogging with the Croozer

Can I use my Croozer for jogging?

Yes, you can. We are obligated to include this warning in our user manuals. In accordance with the standard EN 1888 for wheeled child conveyances, the Croozer with the Jogger Kit installed is categorised by the GS (“Tested Safety”) certification body as an open stroller that can only be used for jogging if it is equipped with a service brake that can be operated by hand while jogging. Owing to the Croozer’s safe passenger compartment and low centre of gravity, we consider it safe to use the Croozer Jogger for running, even without a service brake. However, in spite of this safe passenger compartment, it is expressly forbidden to wear roller or in-line skates while pushing your Croozer, because it is not possible to bring a loaded Croozer to a stop quickly enough using only the skates. We assume no liability for injury or damage incurred when pushing the Croozer while wearing skates.
Although, in our opinion, there is no logical or legal justification for warning customers against the use of the Croozer for jogging, we have not been able to convince the certification and testing agency to reconsider this restriction. Therefore, we have no choice but to continue sharing this information in our user manuals.

Can I use my Croozer for inline skating?

There are several reasons why Croozer child trailers are not intended for inline skating. Not only can you reach much higher speeds on inline skates, but also our child trailers are not equipped with a hand-operated control brake. This means it would be much more difficult to stop or slow down, e.g. in potentially dangerous situations. For example, in order to stop while inline skating with your Croozer, you would have to counter the momentum of your own weight plus that of the trailer. This is why we strongly advise against using the Croozer for inline skating.

When I’m jogging with the Croozer, the jogger wheel sometimes pulls to the left/right. How can I correct this issue?

Do you have a Croozer Kid with a Click & Crooz® fastening system (model year 2016 or newer)? If so, you can easily adjust the alignment of the front wheel by turning the rotary knobs at the front ends of the two jogger-wheel arms.

Or do you own an older Croozer model? If so, the wheel alignment is still very easy to adjust: simply open the quick-release of the jogger wheel and reposition the wheel in the dropouts. Close the quick-release again to secure the wheel, and you’re all set! When closing the quick-release, make sure the wheel axle is secured at a safe distance from the opening of the dropouts to prevent it from slipping out while in use.

Models

How are the current Croozer models different from those of previous years?

In 2020 all of our Croozer models were given new names! We have updated our child trailers with a whole new design concept and added two new cargo trailers to our portfolio.

Vaaya and Keeke are the names of the new Croozer Kids. Both are equipped with Croozer’s patented AirPad suspension. The two-seaters, with their overall width of just about 80 cm, can now fit through any door – and still offer the same high level of passenger comfort! You can also use the Vaaya and Keeke as an easy-to-manoeuvre stroller (stroller kit included) or sporty jogger (jogger kit available as an accessory).

The Kid Vaaya is the premium model. The seats are made from sustainable climatex® fabric to ensure optimal temperature regulation in the bicycle trailer – it keeps passengers warm in the winter and cool in the summer! The Vaaya is also equipped with an ingenious sensor-activated handlebar light that switches on automatically when it gets dark if the vehicle is in motion and is rechargeable via USB cable. With the Vaaya, you can also choose between two attractive colours: Graphite blue and Jungle green!
We are also very proud of our new accessories: our Kaaos Collection is the first-ever designer collection of bicycle-trailer accessories available on the market! With up to 6 different designs to choose from and combine, you can let your creativity run wild.

With our Croozer dog trailers, nothing has changed … except the names: from now on, you can explore the world together with your four-legged friend in the Croozer Dog Peppa, Jokke or Bruuno (previously Dog L, XL and XXL)! Otherwise, no changes have been made to the trailer designs. However, there are several new accessories to discover: for the discerning canine, our washable Dog Bed provides even more riding comfort – and you can also use it outside the Croozer!

Our cargo trailers have been given the names Kalle, Pakko and Tuure. The Kalle is the smallest of the Cargo family but still amazingly spacious – in spite of its compact design, it offers a cargo capacity of 92 L and, like the other two Cargo models, can carry up to 45 kg. The Pakko (formerly known as the 2018/2019 Croozer Cargo model) and the Tuure both have a volume of 135 L. The difference is that the Tuure comes with Croozer AirPad® suspension, providing for an especially smooth ride.

WHAT’S THE DIFFERENCE BETWEEN THE CROOZER KID VAAYA AND CROOZER KID KEEKE?

Both Croozer child trailers are equipped with Croozer’s AirPad® suspension. This system smooths out the ride, absorbs bumps and offers young passengers unparalleled comfort! And the best part: the AirPad® suspension system never needs adjustment. It adapts automatically to the weight of your children and the load in the cargo compartment. Click here to learn more about the Croozer AirPad® suspension!

Only the Kid Vaaya comes with climatex® seats. In the summer this fabric wicks away perspiration, keeping passengers cool and dry, and in the winter it provides insulating warmth. As a special blend of wool and polyamide fibres, climatex® is 100% recyclable!

The Croozer Kid Vaaya also comes with a Click & Flash® sensor-activated lighting system for night-time visibility. These built-in handlebar lights switch on automatically when it gets dark if the Croozer is in motion. The powerful battery can be easily charged via USB and offers 15 hours of light per full charge!

With the Kid Vaaya, you can choose between two different colours: Graphite blue and Jungle green!

The Keeke is available in the colour Stone grey and identical to the Vaaya in every way, except for the climatex® seat (only with the Vaaya, not retrofittable) and the sensor-activated light (only with the Vaaya, handlebar with integrated sensor-light is available as an accessory for the Keeke).

HOW DOES THE CROOZER AIRPAD® SUSPENSION SYSTEM WORK?

Click here to learn more about our innovative suspension system! The video offers a brief and easy-to-understand overview, and the texts and diagrams provide more detailed information for techies.

WHERE CAN I FIND THE SERIAL NUMBER ON MY BICYCLE TRAILER?

Kid
On all 2019 and newer Croozer Kid models (production status since may 2019), the serial number can be found the passenger compartment, in front on the left side (relative to direction of travel).The number is engraved on a small plate.
On all 2018 Croozer Kid and Kid Plus models (production status up to may 2019), the serial number can be found inside the rear cargo compartment in the middle of the rear section of the base frame. The easiest way to read it is to hold your smartphone inside the cargo compartment and take a flash photo. Otherwise, if you fold the Croozer and pull back the 2-in-1 cover, you’ll be able to see the small plate with the serial number right beside the edge of the seatback .
On all Kid and Kid Plus models from 2006 to 2016, you can find the serial number on a white sticker inside the cargo compartment of the trailer. This sticker is attached inside the left section of the black base frame.
On older Croozer models (up to 2005), the serial number can be found on the front section of the frame inside the foot area.

Dog
On 2018 and newer Croozer Dog Peppa, Jokke and Bruuno (former Dog L, XL and XXL) models, you will find the serial number engraved on the frame in front, visible from below on the left side (relative to direction of travel).
On all 2017 and older Croozer Dog models, the sticker with the serial number is attached to the left section of the frame inside the passenger compartment. On the older model, you can find it on the bottom surface of the hitch-arm attachment bracket.

Cargo
On all 2019 and newer Croozer Cargo models, you will find the serial number engraved on the frame, visible from below on the left side (relative to direction of travel).
On 2017 and older Croozer Cargo models, the serial number can be found on the left rear section of the frame. On the older model, the sticker is attached to the bottom of the left section of the frame near the hitch-arm attachment bracket.

This document will help you to find the serial number on your Croozer!

HOW CAN I FIGURE OUT WHICH CROOZER MODEL I OWN?

The Croozer has been around since as early as 2003, and our models have undergone many changes over the years. If you aren’t entirely sure which Croozer model you own, our Model-Year Guide can help!

Online Shop

I’D LIKE TO RETURN A PRODUCT. WHAT’S THE PROCESS FOR RETURNS?

If you ordered the product from our online shop here at www.croozer.com, then you can find all the information you need under Returns.

If you purchased the product from a local Croozer retailer, then we ask that you contact them directly – they are your point of contact for returns and would be happy to assist you!

Have you since moved and therefore can’t make it back to the original dealer? No problem. Simply look for a Croozer dealer in your area. They will also be able to provide advice and assistance! In any case, be sure to bring the original sales receipt with you.

WHAT PRODUCTS CAN I FIND IN THE CROOZER ONLINE SHOP?

In the Croozer online shop, you can always find the current Croozer bicycle-trailer models and all associated accessories. You will also find a large selection of hitch solutions. Certain accessories for older models are also available for online ordering!

Furthermore, in our SALE category, you can find lots of discounted accessories for your older-generation Croozer bicycle trailer – check out the great deals!

WHERE CAN I FIND REPLACEMENT PARTS FOR MY BICYCLE TRAILER?

You can find replacement parts at your local Croozer retailer. Be sure to tell the dealer your Croozer’s model year so that they can order the appropriate parts.

I HAVE AN OLDER CROOZER BICYCLE TRAILER AND CANNOT FIND COMPATIBLE ACCESSORIES HERE IN THE ONLINE SHOP. WHERE CAN I ORDER THEM?

At the moment, only a small selection of accessories for older models can be found here in the Croozer online shop. Have a look under “Accessories” in the category “Replacement Parts and Accessories for 2015 and Older Models”. If you are unable to find the products you’re looking for online, then you can order them from a Croozer retailer in your area.

I WOULD LIKE TO RETURN AN ITEM THAT I ORDERED FROM THE CROOZER ONLINE SHOP. WHAT’S THE PROCESS FOR RETURNS?

Here, you can find everything you need to know about how to return a product!

Why do I have to pay the shipping costs for returns?

If you are not satisfied with your order and would like to return it, we ask that you cover the shipping costs out of respect for the environment. In this way, we hope to raise consciousness for the environmental impact of shipping and reduce the number of returns.

Parking and Storage

I DON’T HAVE A LOT OF SPACE AT HOME. IS IT POSSIBLE TO MAKE MY CROOZER MORE COMPACT FOR STORAGE?

Your Croozer can be folded to a compact size in a few quick steps. Detachable parts (e.g. the wheels, handlebar and hitch arm) can be easily stored inside the Croozer. When folded in this way, the Croozer is easy to store in a cellar or hallway. On the respective product pages, you can find the folded dimensions of each Croozer model!

HOW AND WHERE SHOULD I PARK MY TRAILER WHEN IT’S NOT IN USE?

The best and safest place to park your Croozer is in a locked room or garage . However, we know that this isn’t always possible. If you have to park your Croozer outside, it’s best to secure it by stringing a long, high-quality cable lock through the frame and wheels and locking it to a stationary object . A Storage Cover is also available for protecting the Croozer Kid, Dog and Cargo models from dust and dirt. Keep in mind: the Storage Cover is not breathable. Therefore, it should not be used for long periods of storage unless your Croozer is completely dry. Otherwise, you may have to deal with unattractive mildew stains or even potentially harmful moulds.

I’D LIKE TO STORE MY BICYCLE TRAILER OVER THE WINTER. IS THERE ANYTHING I NEED TO CONSIDER?

Be sure to clean your Croozer thoroughly before storing it for a longer period of time. You can find more information in the section on CARE & MAINTENANCE. After cleaning your trailer, allow it to dry completely, and use paste wax to protect metal parts. The best place for storage is a dry, dust-free and well-ventilated room. You can use the Croozer [Storage Cover](/en/ croozer-accessories) (available as an accessory for Kid, Dog and Cargo) to protect it from dust and dirt. Ideally, place a moisture-absorbing packet inside the trailer to prevent mould, mildew and corrosion. Otherwise, be sure to remove the Storage Cover periodically to allow the trailer to air out.

Replacement Parts and Repairs

Can I have the fabric exterior and seat of my bicycle trailer replaced?

Is your Croozer is getting older? Does the fabric body have a few tears, or is it simply not as attractive as it used to be? Has the seat seen better days? Then you can easily have the body and/or seat replaced. This procedure can be a bit tricky and time-consuming, which is why we recommend having it done by a local Croozer dealer. Be sure to give the dealer the correct model year so that they can order the appropriate parts.

If the fabric body or seat has tears that are too large to fix, then these parts should be replaced for safety reasons. Your dealer can help you assess the damage.

I’d like to return a product. What’s the process for returns?

If you would like to return something, then contact the dealer or online shop where you purchased your Croozer product.

Have you since moved and therefore can’t make it back to the original dealer? No problem. Simply look for a new Croozer dealer in your area. They will also be able to provide advice and assistance! In any case, be sure to bring the original sales receipt.

I would like to have something repaired. Where can I find a Croozer dealer in my region?

You can use our Dealer Search to locate the Croozer dealer nearest you. There are approximately 1,600 sales outlets in Germany alone, and many more worldwide. It should be easy to find one nearby!

Where can I find replacement parts for my Croozer?

All replacement parts – from nuts and bolts to a brand-new fabric body – can be ordered from your local Croozer dealer. Be sure to tell the dealer your Croozer’s model year so that they can order the appropriate parts.

What can you do if the fabric of your Croozer Dog trailer is too snug the first time you use it?

First of all: there’s no cause for concern! It’s not uncommon for the fabric of the Croozer Dog trailer to fit somewhat snugly at first. The problem can be solved by following a few easy steps.

  • First, remove the bumper of your trailer.
  • Next, tip the trailer carefully onto its front panel.
  • Then, while standing on the front panel with both feet on the top crossbar, pull the black telescopic rod towards you with gentle force until the two spring clips snap into place in the frame.
  • Allow the trailer to rest for 2-3 days in this condition so that the fabric can stretch around the contours of the frame for a perfect fit.

If there’s a small hole in the side window or fabric body of my Croozer, can I fix it myself?

If the tear is large or near a seam, then we recommend contacting a local local Croozer dealer – just to be on the safe side!

Small holes or tears in the side windows can usually be repaired using a waterproof, transparent patch: e.g. a repair patch (2 x 2 cm) can be ordered from your local Croozer dealer.

If there’s a small tear or hole in the fabric body, you can order a repair pad in the colour of your trailer from your local Croozer dealer. The pad should ideally be attached using a permanently elastic adhesive (e.g. from the company Pattex).

Riding with the Trailer

IS THERE ANYTHING I SHOULD CHECK BEFORE EACH RIDE?

Safety checklist: be sure to check the following each time you use the bicycle trailer:

✔ Is the hitch arm correctly mounted (to the left side)?
✔ Are the hitch and the hitch-arm safety strap correctly attached? (If applicable, also check that the hitch-arm safety strap cannot come in contact with the disc brakes.)
✔ Has the stroller wheel been removed?
✔ Are the tyres inflated to the correct pressure, and are the wheels securely attached to the frame?
✔ Is the handlebar mounted? (It provides additional rollover protection.) (Only applicable for Croozer Kid.)
✔ Is the mesh window – or in poor weather conditions, the entire 2-in-1 cover – rolled down to protect passengers from insects, road debris and moisture? (Only applicable for Croozer Kid.)

WHAT REQUIREMENTS DOES MY BICYCLE HAVE TO MEET IN ORDER TO PULL A TRAILER?

In general, the trailer can be pulled using any bicycle with a 26” to 29” rear wheel . However, some restrictions apply to the use of e-bikes: electric bicycles with a maximum speed of more than 25 km/h (15 mph) are officially classified as mopeds in some countries and, as such, are often not allowed to pull bicycle trailers. See next question for more information.

AM I ALLOWED TO PULL MY BICYCLE TRAILER USING AN E-BIKE/PEDELEC?

Yes, you are also allowed to pull your Croozer using a bike with electric assist (a “pedelec”). However, we strongly advise you to take your e-bike and trailer to a local Croozer dealer, who can make sure the hitch is mounted safely and correctly to the rear axle. Many pedelecs have special rear wheel hubs. A professional bicycle mechanic can offer the necessary expertise.

In addition, we recommend keeping an eye on your speed and not riding too fast. Although the Croozer itself is able to handle higher speeds, your young passengers will be much safer if you ride more slowly. At higher speeds, it is much more difficult to keep the bicycle and trailer under control, and the risk of accidents increases.

Keep in mind: in some countries (e.g. Germany ), more powerful pedelecs (S-Pedelecs) and throttle-operated e-bikes that can travel at speeds above 25 km/h (15 mph) are not allowed to pull a bicycle trailer. Accordingly, no other type of motorised vehicle, like a moped or scooter, can be used for towing a trailer. Every country has different laws, so be sure to familiarise yourself with the laws that apply in your region before using the trailer with any kind of motorised vehicle.

IN TWO-SEATERS, DOES IT MATTER WHO SITS WHERE?

Regardless of whether both of your children are about the same size or one is much older than the other, you can transport both in a two-seater without having to ensure that the weight is evenly distributed. Even if only one of your children is on board, your child trailer will always offer stable road-holding. Thanks to its low centre of gravity and wide wheelbase, your Croozer is exceptionally stable and resistant to tipping.

For optimal protection in dangerous situations – e.g. if you should happen to ride over an unseen obstacle with one wheel at high speed and your Croozer is propelled upwards on one side – we recommend the following: if only one child is riding in a two-seater, then the passenger should ideally sit on the right side (relative to the direction of travel), and if you are transporting two children in the Croozer then the lighter child should sit on the left side. However, if you are carrying an infant in a Baby Seat on the left side and an older child on the right and need to drop off your older child, e.g. at nursery school, and continue riding with your infant, it is not necessary to move the Baby Seat to the right side while your infant is riding alone in the passenger compartment.

WHO’S ALLOWED TO RIDE THE TOWING BICYCLE?

In Germany you have to be at least 16 years of age in order to ride a towing bicycle with a child trailer. This age restriction does not apply to pet and cargo trailers, which can be pulled by riders of any age. Be sure to familiarise yourself with the relevant laws in your region before using the Croozer as a child trailer.

IS THE USE OF THE ORANGE SAFETY FLAG MANDATORY?

When pulling a trailer in road traffic, the use of the safety flag is mandatory. The eye-catching flag makes it easier for other road-users to see the trailer.

DOES MY CHILD HAVE TO WEAR A HELMET IN THE BICYCLE TRAILER?

Some countries have mandatory cycle helmet laws. Be sure to familiarise yourself with the laws in your region before using the child trailer. In countries like Germany, where the use of bicycle helmets is not mandatory, children in bicycle trailers are also not required to wear a helmet. The Croozer frame design, with roll-over and side-impact protection, provides a well-protected space for your children so that you can travel together safely.

Nevertheless, we think it makes sense to help children get used to wearing a bicycle helmet as early as possible. Special helmets with flat backs are available for use with bike seats and trailers. These helmets make it possible for children to rest their heads comfortably on the seat back. One example is the model “Rookie” from the company Abus. Infants in the Croozer Baby Seat cannot wear a helmet because there are no helmets suitable for this semi-upright position. As soon as your children are old enough to sit in the Croozer seat (with or without the Croozer Baby Support), they can start wearing a helmet.

If you’re planning to visit a different country with your Croozer, be sure to familiarise yourself with the laws that apply to helmet use in child trailers.

Can I also use a Croozer trailer with a folding or compact bike?

We have developed a special hitch arm that can be used for towing any 2018 or newer Croozer Cargo models behind folding or compact bikes (wheel size 16”-20”). This hitch arm compensates for the lower hitch point on bikes with smaller wheels to keep the trailer level! Like all Croozer hitch arms, it’s equipped with the user-friendly Click & Crooz® fastening system. This means that, as always, the Croozer Cargo can be hitched with a click and unhitched with the press of a button! Click on the link to learn more about – and/or order – the special hitch arm for use with 16”-20” wheels.

Safety

HOW SAFE ARE BICYCLE TRAILERS?

Our child trailers comply with all international standards for bicycle trailers and strollers. As a result, you can rest assured that your Croozer is a completely safe product that satisfies all relevant testing criteria. The Croozer’s safe passenger compartment protects your child from all sides. More information can be found in our safety section.

ARE THE MATERIALS USED IN CROOZER CHILD TRAILERS TESTED FOR HARMFUL SUBSTANCES?

Yes, all materials used for the Croozer Kid Vaaya and Kid Keeke are tested for harmful substances. Both models are tested for traces of possible contaminants and potentially harmful substances to ensure that they achieve standards over and above the legal requirements. A professional test lab checks for residues of pesticides, heavy metals, dyes, plasticisers, formaldehyde and allergenic substances. All materials have been found to be completely safe for human health: not only the materials that come in direct contact with parents and children, e.g. seats, harnesses and grips, but also the dust caps and tyres.

This regular testing enables us to ensure that your Croozer is a completely safe product that satisfies all current guidelines. More information can be found in our testing and compliance section.

DOES THE CHILD TRAILER PROTECT PASSENGERS FROM UV RAYS?

The side windows as well as the integrated rain cover of the 2018 and newer Kid models have an ultraviolet protection factor (UPF) of 80+. The fabric body, with its weave density and coating, has an UPF of 50+. On particularly bright and sunny days, we recommend using the Croozer Sun Cover, which is available as an accessory. It is made from the same fabric as the trailer and therefore also offers a UPF of 50+.

Nevertheless, we recommend using sunscreen on the children in the trailer as additional protection from sunburn.

DO I NEED LIGHTS ON MY BICYCLE TRAILER WHEN RIDING AT NIGHT?

In some countries, child trailers are required to have adequate lighting when used in dark conditions. The Croozer Kid Vaaya comes with a rechargeable lighting system. It turns on automatically when you are riding in low-light conditions or at night. The Kid Keeke and all three Dog models come with a battery-powered back light.

Your Croozer does not have any lighting system yet? Are you tired of battery-powered lights that keep getting lost, always run out of charge while you’re riding or break after just a few months? Or are you worried that these small lights don’t provide enough visibility for your trailer? Then we have the perfect solution for keeping you and your children safe while travelling in dark conditions:

  • The handlebars on 2016 and newer Croozer Kid models are pre-equipped for installing the Click & Flash® system, which is also available as an accessory.
  • For older Croozer child trailers from 2009 to 2015, you can purchase a handlebar with an integrated Click & Flash® lighting system as an accessory.
  • For all Croozer models, you can use the battery-powered back light.

HOW CAN I PROTECT MY BICYCLE TRAILER FROM THEFT?

We’re happy that our bicycle trailers are so popular, but unfortunately, they’re also highly sought after by thieves. Therefore, we recommend taking adequate measures to protect your Croozer from theft wherever you leave it. At home, it’s best to keep it in a locked room or garage. All 2018 Croozer models are equipped with a bumper or side guard that can be used for the attachment of a standard bike lock, e.g. for securing your trailer to the nearest lamppost or bike rack . On older models, we recommend threading a long loop cable through both side wheels and the frame and locking it to a stationary object.

For additional safety, the hitch arm on all Croozer models with a Click & Crooz® fastening system has a locking system for securing the trailer to the bike. This lock comes with three keys. It is not possible to order additional keys, so be sure to keep them in a safe place. If you need more keys, you can have new copies made by a locksmith or other key-cutting service. The hitch-arm lock is only intended for short-term theft protection: e.g. for when you stop at the bakery and leave your bicycle and trailer parked right outside in plain view, or if you ride to the supermarket and want to leave the hitch arm locked to the bike while you take your Croozer shopping with you in stroller or jogger mode.

We recommend asking your insurance provider whether your policy (e.g. household-contents insurance or bike insurance) covers the theft of bicycle trailers. If not, it’s often possible to purchase extended coverage for bicycle trailers locked to fixed objects (i.e. outside of a locked room).

Travel and Transport

I’D LIKE TO TAKE MY BICYCLE TRAILER WITH ME ON HOLIDAY. IS THERE ANYTHING I NEED TO CONSIDER?

If you’re planning to use your Croozer in a different country, be sure to check whether there are special laws that apply to the use of bicycle trailers in the regions you will be visiting. In some countries, the use of a bicycle helmet is mandatory, even for young passengers in bicycle trailers.

CAN I TAKE MY CROOZER TO THE BEACH?

Your Croozer is also an ideal companion for holidays at the beach! While strollers with small wheels tend to get stuck in the sand, your Croozer with its large jogger wheel (jogger kit available as an accessory) can make it effortlessly all the way to the water’s edge. To protect your trailer from the damage and corrosion caused by salty air, be sure to apply a thin coating of paste wax to all metal parts before your trip.

CAN I TAKE MY BICYCLE TRAILER ON AN AEROPLANE?

Theoretically, it should not be a problem to take your bicycle trailer with you on an aeroplane. Some airlines will even transport it free of charge as a stroller. However, there are also airlines who will only transport trailers as specialty items or sports equipment in an appropriate box or bag. This is why we recommend saving the original packaging materials: in cases like these, you would have the perfect-size transport box for your trailer.

It’s always a good idea to contact the airline prior to your trip in order to discuss all applicable rules and considerations.

DURING THE SUMMER MONTHS, HOW CAN I PREVENT MY CHILDREN FROM GETTING TOO WARM IN THE CROOZER?

We recommend keeping the front rain cover rolled up and the mesh cover down when using the Croozer on hot and sunny summer days. The screen in front protects your passengers from debris and insects while letting plenty of fresh air into the passenger compartment. If your child nevertheless feels too warm, then you can also leave the rear cargo-compartment cover open while riding. This allows for additional ventilation from behind without creating an uncomfortable draught.

The Croozer Kid Vaaya is equipped with a special seat: its climatex® fabric wicks away moisture. This means that, in high temperatures, your child will stay comfortably dry and cool in the seat. In the winter this amazing, 100%-recyclable fabric provides insulating warmth for your young passengers!

IN THE WINTER, HOW CAN I PREVENT MY CHILDREN FROM GETTING TOO COLD IN THE CROOZER?

Ideally, your children should be bundled up in warm clothing when riding in the trailer during colder winter months. For our latest Croozer Baby Seat model, a special Winter Kit is available. It consists of a fleece-lined Winter Bunting Bag in the colour of the Baby Seat and a fleece seat cover. It attaches easily to the Baby Seat with a zipper and cradles your infant in a warm cocoon.

All accessories can be purchased from your local authorised retailer. You can also view them here on our website.

HOW CAN I FOLD AND TRANSPORT MY BICYCLE TRAILER?

Would you like to transport your Croozer in a car? Or are you planning on taking it with you on a train trip? No problem! A few quick steps is all it takes to fold your Croozer to a manageable size for transport. Detachable parts, such as the wheels, handlebar and hitch arm, can be easily stored inside the Croozer. When folded, the Croozer is easy to carry and small enough to pack away in your cellar, your hallway or the boot of your car. On the respective product pages, you can find the folded dimensions of each Croozer model.

HOW CAN I TAKE MY CHILD TRAILER UP AND DOWN STAIRS?

The Croozer’s handlebar is not made for pulling it up stairs or pushing it down stairs. In these cases, you should ask someone to help you carry it, use a lift or fold the Croozer to a more manageable carrying size.

WHAT IS THE MINIMUM AND MAXIMUM AGE FOR PASSENGERS IN THE BICYCLE TRAILER?

Children can ride in the Croozer from as early as infancy. The specially designed Croozer Baby Seat is as comfortable as a hammock and as safe as a car seat. For more information, see our section on baby transport.

Children can ride in a Croozer child trailer until they are 6 years old or have reached a height of 117 cm (46 inches). This means that you can enjoy many long years of Croozing with your children in tow, and the trailer is also perfect for siblings!

DOES MY CHILD HAVE TO WEAR A HELMET IN THE BICYCLE TRAILER?

Some countries have mandatory cycle helmet laws. Be sure to familiarise yourself with the laws in your region before using the child trailer. In countries like Germany, where the use of bicycle helmets is not mandatory, children in bicycle trailers are also not required to wear a helmet. The Croozer frame design, with roll-over and side-impact protection, provides a well-protected space for your children so that you can travel together safely.

Nevertheless, we think it makes sense to help children get used to wearing a bicycle helmet as early as possible. Special helmets with flat backs are available for use with bike seats and trailers. These helmets make it possible for children to rest their heads comfortably on the seat back. One example is the model “Rookie” from the company Abus. Infants in the Croozer Baby Seat cannot wear a helmet because there are no helmets suitable for this semi-upright position. As soon as your children are old enough to sit in the Croozer seat (with or without the Croozer Baby Supporter), they can start wearing a helmet.

If you’re planning to visit a different country with your Croozer, be sure to familiarise yourself with the laws that apply to helmet use in child trailers.

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